DELIVERY INFORMATION
We aim to dispatch all packages as swiftly as possible, subject to stock availability.
Any orders placed on Saturday or Sunday will be dispatched on the following Monday.
Express Next Day delivery orders placed after 3pm will be processed on the next working day.
If you have any special delivery requirements, please contact us and we will try our best to meet these - info@carolinerandell.co.uk | +44 208 9466 171
Packaging
Your items are hand packed by our team at the boutique and wrapped in either our standard packaging, or if you selected gift wrapping at checkout your purchase will arrive presented in our branded embossed gift box, exclusively designed tissue paper and topped off with a silky ribbon bow. Whether a treat for yourself or a gift for a loved one, we hope you will enjoy unwrapping your beautiful items.
All purchases are shipped in outer packaging which has no reference to the company, keeping your gorgeous purchases a secret.
| UK Delivery | Cost | Timing |
| Standard Delivery Royal Mail Recorded – Signed For |
£3.95 Free over £125 |
2-3 working days |
| Express Next Day Delivery Royal Mail Special Delivery – Signed For |
£6.95 Free over £500 |
Next working day |
| United States – Duties & Taxes Included | Cost | Timing |
| Standard Delivery DDP (delivered duties paid) Royal Mail International / USPS – Tracked |
$25 | 5-18 working days |
| Express Delivery DDP (delivered duties paid) DHL Express – Signed For |
$50 | 2-3 working days |
All orders to the United States are sent DDP (delivered duties paid). We take care of all US import duties for you, so there is nothing more to pay when your parcel arrives.
| Europe & Rest of the World | Cost | Timing |
| Standard Delivery DDU Royal Mail International – Signed For |
£15.00 | 5-18 working days |
| Express Delivery DDU DHL Courier – Signed For |
£28.00 | 2-3 working days |
Duties & Taxes on Europe & Rest of the World Orders
Orders to Europe and the rest of the world (outside the United States) are sent DDU (delivered duties unpaid). This means you may be asked to pay import duties, local taxes (such as VAT) before your parcel is delivered.
These charges are set and collected by your country's customs authority, so we're unable to tell you the exact amount in advance or pay them on your behalf. Your local customs website will have the current rates.
If you have any questions before you order, please do get in touch, we're always happy to help.