Once you place your order you will receive an order confirmation, and once shipped a second email, along with the tracking details for you to follow. The majority of our parcels are sent via Royal Mail tracked, Royal Mail Special Delivery or a courier service for orders outside of the UK.

If you placed an order and that item is unavailable, we will contact you as soon as possible. We can either order the item directly from the supplier, or you may wish to have a refund.

We have a range of delivery options to suit our customers, from standard delivery (which is free when you spend over £125) to Next Day Delivery and Saturday Delivery. We also have standard delivery and express delivery options for Europe and Worldwide customers.

If you have any special delivery requirement, please do get in touch as we will always try our best to meet these.

To see our full shipping details and costs please click here

Once we have sent your order, we will email you with the tracking information where you will be able to follow your order.

Yes we do. We can send your item using Royal Mail International or you can choose an Express Delivery service that we send via a courier. Both of these methods are tracked.

We want you to be completely satisfied with anything you buy online from Caroline Randell and if you are unhappy for any reason we'll offer an exchange or refund.

You can exchange an item at Caroline Randell. We will allow one free of charge exchange per item, after this, or for international orders, we reserve the right to take a nominal payment to cover our postage and packing costs.

To request a return, please email us at sales@carolinerandell.co.uk stating your unique invoice number along with your reason for the return or exchange. Please also pop a note inside the parcel with your name, invoice number and whether you would like an exchange or refund. This helps us keep track of your items when they reach us and so we can process your return or exchange as quickly as possible.

We recommend returning the order in the original packaging where possible. Please return all purchases to us within 14 days of receiving them (20 days for Worldwide orders). We recommend sending them back to us via a traceable method, as we cannot take responsibility for returned items until signed for by us. 

Please note, items must be returned to us in their original condition with the labels intact and the garment unworn and unwashed. Please ensure any briefs, thongs or swimwear are tried on over your own underwear

Our returns address is:

Caroline Randell Lingerie Boutique
6 Church Road,
Wimbledon Village,
London, SW19 5DL 

Your order will be sent in our signature black bags, lovingly wrapped by our team at the boutique. There will be no reference of our business name on the outer packaging, keeping your purchase discreet. You can choose to have your order luxury gift wrapped too.

You can follow our online guides, inspirational pages, or get in touch, where we can advise you on our collections. As we sell our collections in our boutique, we understand what will make a perfect gift and we’d love to help.

Nothing quite beats having a one-to-one fitting appointment with an expert and we’d love to welcome you into the boutique. When purchasing online we recommend you read our fitting guide to help you find the correct bra size. We are also only a phone call away and can talk you through how a bra should fit and therefore recommend your size. You are definitely in the right place when buying quality and well fitting lingerie – our collections are chosen for their quality to properly fit and only the best is sold at Caroline Randell.

Our exquisite collections deserve to be well looked after and if you do so, they will last you so much longer. We recommend washing your items by hand at 30 degrees. Please refer to the product information for more details on each item.

Our collections are lovingly curated from around the world. They have been chosen for their unique design and superior quality and fit. Each brand must meet our exacting standards before being sold at Caroline Randell -  we are very particular about the fit and fabric of our products! We also have our own nightwear brand which is made in Florence, Italy.

When you are browsing through our stunning collection and wish to add something to your wishlist, simply click on the product, select the size and colour, and then click on the little gold heart that will then add the item to your wishlist. To go to your wishlist, simply click on the little heart at the top right hand side of the website.

We are open 6 days a week. Mon – Sat 10am – 6pm

You don’t need to make an appointment as you can come by at your convenience. However, it does work very well to arrange an appointment with us as we will ensure that there is a fitting room reserved for you and that one of our expert lingerie fitters are available for a one-to-one appointment.

We are based in the heart of Wimbledon Village, at 6 Church Road SW19 5DL. We are just a few shops away from the Ivy Restaurant and down the road from the All England Lawn Tennis Club. For a map and full address please click here

We provide a full fitting room service where our fully qualified and expert fitters are available for a one-to-one appointment with you. We’ve won multiple awards for our service. We advise on the best shapes and styles of lingerie to suit you. We also provide a full styling session for our swimwear, where we help you in finding the perfect swimwear and complete holiday wear and accessories.