From 18th November, we have extended our Christmas Gifting returns policy to 9th January. Please ensure returns are received before this date.
Delivery
We proudly ship worldwide and offer convenient and reliable shipping options.
UK Customers:
Standard Royal Mail delivery is £3.95 or FREE on orders over £125.
Express Next Day Delivery is £6.95 or FREE on orders over £500.
(Place order by 3pm for same-day dispatch).
International Customers:
Standard Delivery - Royal Mail International (5-11 days)
Express Delivery - DHL Express (1-3 days)
All international orders are sent DDU (delivered duties unpaid) - your order might be subject to additional taxes & duties set by your own country and payable prior to delivery.
View our full shipping details
Gift Wrapping
You can choose to have your purchase lovingly gift wrapped where your order will arrive in our exclusively designed and branded embossed gift box, with our signature tissue paper, topped with a silky ribbon bow. Whether a treat for yourself or a gift for a loved one, we hope you will enjoy unwrapping your beautiful items.
Returns
It’s super easy to return your purchase. Just pop your item in the post (we suggest using a traceable method) and we will happily exchange any item free of charge or refund your purchase.
If you need longer than our standard 14 days to return your items, please email us so that we can work with you on a suitable time.
If you have any questions, then please drop us an email at info@carolinerandell.co.uk or call the Wimbledon Village boutique on +44 208 946 6171
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